Refund Policy – LEARNINGPORTER

At LEARNINGPORTER, we want you to be satisfied with your shopping experience. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as clear and straightforward as possible.

This Refund Policy applies to purchases made through our online store, which sells school bags and pencil cases in Ireland.

1. Return Eligibility

You may request a return if your purchase does not meet your expectations, subject to the applicable return conditions and consumer protection laws.

To be eligible for a return, we generally ask that:

• The item is unused and in its original condition.

• The item is returned with its original packaging, where reasonably possible.

• Proof of purchase, such as an order confirmation or receipt, is provided.

• The return request is submitted within the applicable return period.

School bags and pencil cases should be returned in a condition that allows us to assess the product. These conditions do not limit your statutory rights if an item is faulty, damaged, misdescribed, or otherwise fails to conform to the contract.

2. Right to Cancel an Online Order

If you are a consumer in Ireland or another applicable EU jurisdiction, you generally have the right to cancel an online purchase within 14 days of receiving the goods, without giving a reason, subject to legal exceptions.

For orders containing multiple items delivered separately, the cancellation period generally begins when you receive the last item. For goods delivered in multiple lots or pieces, the period generally begins when you receive the last lot or piece.

To exercise your right to cancel, please contact us within the applicable cancellation period and clearly state that you wish to cancel your purchase. You may use any legally permitted clear statement of cancellation.

After notifying us of your decision, you generally have a further 14 days to send the goods back.

Nothing in this policy is intended to exclude or restrict any cancellation rights provided by applicable consumer law.

3. How to Request a Return

To initiate a return or cancellation, please follow these steps:

1. Contact us: Email our customer service team using the contact details provided on our website.

2. Provide your order details: Include your order number, the product name, and the reason for your request, if applicable.

3. Receive return instructions: We will explain the appropriate return procedure and provide the relevant return address.

4. Package the item: Pack the school bag or pencil case securely to prevent damage during transit.

5. Send the return: Use the return instructions provided and retain your shipping receipt or tracking details where available.

Please contact us before sending a return so that we can help ensure it is directed to the correct address.

4. Refunds

Once we receive your returned item, or receive evidence that you have sent it back where applicable, we will assess the return and process your refund in accordance with applicable law.

For a valid statutory cancellation, we will generally refund payments received from you, including the cost of our least expensive standard delivery option where required by law. If you selected a more expensive delivery option, we are not generally required to refund the additional cost.

Refunds will normally be made using the original payment method unless you expressly agree otherwise. We will not charge you a fee for issuing a statutory refund.

Where required by law, refunds will be issued without undue delay and within the applicable legal deadline. For statutory cancellations, the refund is generally due within 14 days after we are informed of your decision to cancel, although we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.

Your payment provider may take additional time to display the refunded amount in your account.

5. Return Shipping Costs

For a change-of-mind return under the statutory cancellation right, you are generally responsible for the direct cost of returning the goods, provided that we informed you of this obligation before the purchase where required by law.

If the product is faulty, damaged, incorrect, or does not conform to the contract, you will not be required to bear costs that applicable law requires us to cover. Please contact us so that we can explain the appropriate return or resolution process.

Any voluntary return arrangements offered by LEARNINGPORTER will not reduce your statutory rights.

6. Faulty, Damaged, or Incorrect Items

We take care to ensure that the products we supply meet the descriptions provided on our website. If you receive a school bag or pencil case that is faulty, damaged, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product or damage, if appropriate and reasonably available.

We will review the issue and explain the available remedies under applicable consumer law. Depending on the circumstances, these may include repair, replacement, a price reduction, or a refund.

You do not lose your statutory rights simply because you did not report a problem immediately, although notifying us promptly can help us resolve the matter efficiently.

7. Exchanges

If you wish to exchange a school bag or pencil case for a different style, colour, or size, please contact our customer service team.

Exchanges are subject to product availability and applicable consumer law. Where a direct exchange is not available, we may explain how to return the original item and place a new order.

Your statutory rights concerning faulty or non-conforming goods remain unaffected.

8. Non-Returnable Items and Exceptions

Certain goods may be excluded from the statutory right of withdrawal where a specific legal exception applies. Any such exclusion must be permitted by applicable law and, where required, communicated before the purchase.

Our ordinary school bags and pencil cases are not automatically excluded from statutory cancellation rights simply because they have been purchased online.

We may decline a voluntary return outside the statutory cancellation period if it does not meet our applicable voluntary return conditions. This does not affect any legal remedy you may have for faulty, damaged, or misdescribed goods.

9. Orders Cancelled Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If the order has not yet been processed for dispatch, we will make reasonable efforts to stop shipment and arrange any refund due. If the order has already been dispatched, you may need to follow the applicable cancellation and return procedure.

Your statutory cancellation rights will not be affected by our order-processing procedures.

10. Late or Missing Refunds

If you have not received an expected refund, we recommend that you:

1. Check your bank account or payment account.

2. Contact your card issuer or payment provider to confirm whether the refund is pending.

3. Allow for any additional processing time required by your payment provider.

4. Contact us if the refund still cannot be located.

Please provide your order number and any relevant refund confirmation details so that we can investigate.

11. Customer Service

If you have questions about returns, refunds, cancellations, or faulty products, please contact LEARNINGPORTER through the customer service contact details published on our website.

When contacting us, please include your order number and a brief explanation of your request so that we can assist you efficiently.

12. Consumer Rights

This Refund Policy is intended to operate alongside applicable Irish and EU consumer protection laws. It does not remove, replace, or limit any mandatory rights you may have as a consumer.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. Changes to This Policy

LEARNINGPORTER may update this Refund Policy from time to time to reflect changes to our business practices or applicable legal requirements.

Any updated policy will be published on our website with a revised effective date where appropriate. Changes will not retrospectively remove statutory rights relating to purchases already made.

Thank you for shopping with LEARNINGPORTER. We appreciate your trust and are committed to making your shopping experience as convenient and reassuring as possible.