FAQ - Shipping
Q: About Shipping
A: Orders are processed and shipped within 1–2 business days (excluding holidays). Orders placed on weekends will be shipped on the following Monday.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including MasterCard, Visa, American Express, PayPal, JCB, Discover, and gift cards.
Q: How can I contact you?
A: If you have any questions, comments, or suggestions—or if you simply wish to reach out for any other reason—you can contact our team via email at info@learningporter.com or through our online chat assistant.
Q: What is your return policy?
A: Unused and unopened items may be returned for a refund within 14 days of receipt. Once we receive the returned item(s), a refund will be issued to your original payment method, excluding shipping costs (which are non-refundable). Items that have been used, opened, or marked as "final sale" cannot be returned. Please note that this policy does not apply to personalized orders; once a personalized order has been confirmed, it cannot be returned.
Q: Are personalized orders eligible for return?
A: Our custom-made (personalized) products cannot be exchanged or returned. However, if there is an issue with your order, please contact our customer service team at info@learningporter.com—we are here to help!
When will I receive my refund if I return an item?
Once we receive the returned item(s), the refund (excluding shipping costs) will be processed back to your original payment method within approximately 1–3 business days.
Please note that it may take up to 10–14 days for the credit to appear on your account statement.